Dispatch

What is the delivery time?

At Soppies we apply the rule “ordered before 3:00 PM, delivered tomorrow”. If you place an order on Saturday, you can expect it on Monday. However, if your order is placed on Sunday, we aim to have it delivered to you on Tuesday. However, it is possible that delays may occur due to circumstances beyond our control, such as the current crowds at our shipping partner, PostNL. In the event of unforeseen delays, we ask for your understanding. Your satisfaction remains of the utmost importance to us and we will do our utmost to minimize any delays and keep you informed of the progress of your order.

What are the shipping costs?

At Soppies we have a transparent shipping policy: for orders under 35 euros we charge a modest amount of only 3.95 euros for shipping (note that for Belgium it costs 6.95). But that's not all! As soon as your order exceeds the limit of 35 euros, we will take full responsibility for the shipping costs. This makes shopping at Soppies not only easy and worry-free, but also affordable. Your satisfaction is our priority, which is why we strive to provide you with not only high-quality products, but also a seamless and affordable shopping experience.

Can I track my order?

At Soppies we put your convenience first. That is why we offer you the opportunity to always be informed of the status of your order via our handy Track & Trace service. As soon as you make a purchase, you will be assigned a special track & trace code. With this code you can easily track the journey of your product, from the moment it is shipped to its delivery to your home. This means you never have to guess when your package will arrive again. With Soppies you are in control and always well informed about the progress of your order.

What if my order is delayed or has not arrived?

We understand that you are concerned about the delivery of your order. At Soppies we strive to provide every customer with a hassle-free experience. If your order has not arrived within the expected delivery time, we recommend that you first consult your Track & Trace code. This code gives you real-time information about the status of your package.

If you still have questions or if there are any problems with the delivery, please do not hesitate to contact our customer service at info@soppies.nl. We will do our best to resolve the issue and ensure that that your order reaches you as quickly as possible.

Returns and Exchanges

What is your return policy?

At Soppies we value satisfied customers and strive to ensure that you are completely satisfied with your purchase. Our returns policy is designed to give you peace of mind with your online purchases.

If for any reason you are not satisfied with your purchase or if the product does not meet your expectations, you have the option to return it within a certain period. Our standard return period is 14 days from receipt of your order.

To initiate a return, we kindly request that you contact our customer service at info@soppies.nl. They will provide you with the necessary instructions and guidance to ensure the returns process runs smoothly. Once we have received and inspected the returned product, we will take the necessary steps to arrange a refund or exchange of the product, depending on your preference.

Please note that certain conditions and exclusions may apply to our returns policy, such as the condition of the product and any original packaging.

At Soppies we strive to have a fair and flexible returns policy so that you can shop with us with confidence and tackle any unforeseen situations. Your satisfaction is our priority.

Please note : We would like to point out that if the product has been opened, it is unfortunately not possible to return it. Our returns policy means that only unopened products are eligible for return. We kindly ask that you take this into account when considering returning your purchase. Should you require further clarification regarding our returns policy, our staff is available to answer your questions.

Payment

Which payment method do you accept?

We offer several reliable payment methods to meet your preferences. With us you can use iDEAL, PayPal, Credit Card, Klarna and Apple Pay. This varied selection allows you to make your payment in an easy and secure way. Whether you prefer instant transfers, digital wallets or credit card payments, we strive to provide you with a seamless and varied payment experience.

Will I receive an invoice with my order?

Absolutely, when placing an order with us you will receive a detailed invoice via email. This invoice confirms your purchase and provides an overview of the selected products and the associated costs. If you have any further questions or need assistance regarding your invoice, please do not hesitate to contact us at info@soppies.nl.

Customer service

How can I contact you?

You can contact us in various ways. Via our website you can easily navigate to the “Contact” heading, where you will find a contact form to share your question or comment with us. In addition, Soppies is ready to assist you via email at info@soppies.nl . We strive to answer your questions quickly and efficiently, and your feedback is invaluable to us. Feel free to contact us in any way; we look forward to serving you.

What are your customer support hours?

Our customer support is happy to answer your questions. We are available to serve you from Monday to Friday, between 10:00 AM and 5:00 PM. On Saturdays we are available from 10:00 AM to 12:00 PM. However, we would like to point out that our support is provided via email only. You can send your questions and comments to info@soppies.nl . We strive to handle your emails in a timely and effective manner, and in this way to provide you with the best possible service.

Privacy and Security

How do you handle my personal data?

At Soppies we attach great importance to the protection of your personal data. We follow strict measures to ensure that your information is treated securely and confidentially. Your personal information is collected and used only for the purpose of processing your orders and providing you with the best possible service.

We never share your data with third parties, unless this is necessary for the execution of your order, such as with our shipping partner to deliver your order to you. In that case, we ensure that your data is shared securely and only used for the specific purpose of delivery.

For more detailed information on how we handle your personal data, we invite you to consult our privacy policy on our website. We would like to assure you that your privacy and data security are our top priority and that we constantly strive to comply with applicable laws and standards in this area. If you have any further questions about your personal data, I advise you to contact us via the “Contact” heading or email us at info@soppies.nl.

Promotion and discounts

Are there any current offers or discounts?

The availability of current offers and discounts may vary depending on the time. We recommend that you closely monitor our social media channels to stay informed of any discount promotions that may take place in the future. By following our social media, you can quickly be informed of new and temporary offers, giving you the opportunity to take advantage of possible discounts.

How can I use a discount code?

Using a discount code is easy at Soppies. During the checkout of your order, you will come across a specific field where you can enter the discount code. This field is usually referred to as “Discount Code” or “Promotional Code”. Once you have entered the code correctly, click on the “Apply” button or a similar indication. The discount associated with the discount code will be automatically applied to the total amount of your order. Don't forget to check the terms of the discount code, such as the expiry date and any specific products the code applies to. Using discount codes is a great way to get extra benefits when shopping at Soppies.

Technical Problems:

I'm having problems with the website. What can I do?

We apologize for any problems you may experience during your visit to our website. If you're having trouble, there are a few steps you can take to try to resolve the problem:

  1. Refresh the page: Try refreshing the page by clicking the refresh button in your web browser or using the key combination “Ctrl + F5” (Windows) or “Command + R” (Mac).
  2. Clear your cache: Sometimes old data stored in your browser cache can cause problems. Try clearing your browser cache and reloading the page.
  3. Check your internet connection: Make sure you have a stable internet connection. If your Internet connection is slow or unstable, pages may not load properly.
  4. Try a different browser: Sometimes problems can be specific to a particular browser. Try a different browser to see if the problem persists.
  5. Disable browser extensions: Browser extensions can sometimes conflict with websites. Try disabling your browser extensions and see if the problem goes away.

If none of these steps solve the problem, we recommend contacting Soppies. You can send us an email at info@soppies.nl and let us know about the problem you are experiencing. We will do our best to help you and resolve the problem as quickly as possible so that you can have an optimal shopping experience on our website.

I cannot complete my order. What should I do?

We're sorry you're having trouble completing your order. We understand how frustrating this can be and would like to help you resolve this issue. Here are a few steps you can try:

  1. Check your details: Make sure you have entered all the necessary details correctly, such as your address, payment details and contact information.
  2. Payment Process: If you experience any problems during payment, please check that your payment method is entered correctly and that you have sufficient funds.
  3. Browser and device: Try a different browser or device to see if the problem is specific to the browser or device you are using.
  4. Cache and cookies: Clear your browser's cache and cookies, as they can sometimes cause problems during checkout.
  5. Ad blockers and extensions: Temporarily disable ad blockers and browser extensions that may affect website functionality.

If none of these steps solve the problem, we recommend that you contact Soppies. You can send us an email at info@soppies.nl and inform us about the problem you are experiencing. We will do our best to help you as quickly as possible and ensure that you can complete your order successfully. Your satisfaction is our priority, and we want to ensure you have a hassle-free shopping experience.